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CompetitorIQ/Companies using/Twilio

Companies using Twilio: 120 verified customers

Last verified July 20, 2026· 120 named companies· every row has a public source· CC BY 4.0

As of July 20, 2026, 120 named companies are verified to use Twilio (twilio.com), including Netflix, Lyft, Shopify, Airbnb, Dell, Walmart, Instacart, Uber. Every company below is backed by a public source.

This is a full, free list. Unlike technographic databases, every company here is backed by a linked public source — case studies, customer blogs, partner and auditor case studies, job postings and named reviews — and graded A (multiple independent signals), B (one direct piece of evidence) or C (technographic detection only).

A
19multiple signals
B
101direct evidence
C
0technographic only
120 of 120 companies Grade A: multiple independent signals · B: direct evidence · C: technographic databases
DOMAINGRADEEVIDENCESOURCE
Netflix netflix.com A Netflix leverages SMS, WhatsApp, and Voice across 180 countries source ↗
Lyft lyft.com A Lyft cut support costs by 100% by letting customers contact drivers directly using SMS source ↗
Shopify shopify.com A Shopify built a complete call center on Twilio in a week and a half source ↗
Airbnb airbnb.com A Airbnb uses automated SMS messages & confirmations to automate accommodation bookings source ↗
Dell dell.com A Dell created an SMS order notification system to reduce customer support escalations source ↗
Walmart walmart.com A Walmart uses Twilio Short Codes to send special offers to customers source ↗
Instacart instacart.com A Twilio's masked phone numbers and orchestrated notifications are key ingredients source ↗
Uber uber.com A companies such as Uber, Airbnb, Netflix, Intuit and HubSpot use Twilio's products source ↗
HubSpot hubspot.com A companies such as Uber, Airbnb, Netflix, Intuit and HubSpot use Twilio's products source ↗
Reddit reddit.com A Reddit uses Twilio's Verify and Lookup APIs source ↗
Rivian rivian.com A Rivian explicitly chose to build on Twilio's API-first foundation source ↗
PGA of America pga.com A extend its use of Twilio's platform - Twilio Segment, SendGrid, and Twilio Flex source ↗
DigitalOcean digitalocean.com A DigitalOcean chose Twilio Segment to unify customer data source ↗
Centerfield centerfield.com A The 2026 winners are All Nippon Airways, Centerfield, Netflix, Purina, and Rivian source ↗
Age UK ageuk.org.uk A Age UK partnered with Zing to migrate its contact centre operations to Twilio Flex source ↗
CarFinance 247 carfinance247.co.uk A partnered with Twilio Gold Delivery Partner Zing to develop a new Flex system source ↗
WhyHunger whyhunger.org A The team implemented Twilio Flex for the WhyHunger Hotline source ↗
BGL Group bglgroup.co.uk A BGL Group migrated its legacy contact center to the cloud in just 8 days source ↗
Cartesia AI cartesia.ai A Leverages the Twilio Voice API as the production foundation for their 'Line' agents source ↗
Intuit intuit.com B two-factor authentication built on Twilio source ↗
Salesforce salesforce.com B needed to source feedback from 19,000 conference attendees, it turns to Twilio SMS source ↗
Coca-Cola Enterprises cocacolaep.com B uses Salesforce and Twilio to coordinate repairs for 600,000 machines source ↗
Nordstrom nordstrom.com B increased sales with private texting and MMS for customers and sales associates source ↗
American Red Cross redcross.org B staffs volunteers 50% faster using Twilio SMS source ↗
VMware vmware.com B partnered with Authy to embed authentication security source ↗
Zendesk zendesk.com B wanted to embed voice calling in its software, it chose the global scale of Twilio source ↗
Hulu hulu.com B Hulu created a call center that integrated with its CRM source ↗
Box box.com B Box uses Two-Factor Authentication SMS codes source ↗
X (Twitter) x.com B leverages Twilio's Elastic SIP Trunking to accelerate the addition of new offices source ↗
Yelp yelp.com B keeps restaurants full and diners happy using two-way SMS powered by Twilio source ↗
TaskRabbit taskrabbit.com B grew its business internationally using Twilio source ↗
SurveyMonkey surveymonkey.com B developed surveys in hours rather than weeks using Twilio source ↗
DoorDash doordash.com B Twilio-powered automated SMS messages, lead alerts and order notifications source ↗
ServiceNow servicenow.com B ServiceNow Notify leverages Twilio SMS and Voice source ↗
Wix wix.com B Wix built a custom call center to continuously optimize their products source ↗
MongoDB mongodb.com B integrated Twilio SMS for two-factor authentication into its database monitoring service source ↗
PagerDuty pagerduty.com B With Twilio, PagerDuty built a scalable IT alert notification system source ↗
Talkdesk talkdesk.com B complete online call center software powered by Twilio Voice, SIP, and SMS source ↗
HackerRank hackerrank.com B Using Twilio Video and WebRTC, HackerRank built a next generation interviewing platform source ↗
GoCardless gocardless.com B provides exceptional customer service with Twilio Voice source ↗
Sony Music sonymusic.com B created a unique album launch campaign that went viral using Twilio source ↗
Trulia trulia.com B Converts 60% of online leads into clients on its Twilio-powered platform source ↗
Xoom xoom.com B provides secure access to payments using two-factor authentication source ↗
Porch porch.com B connects contractors and service providers with homeowners using SMS and masked numbers source ↗
Handy handy.com B uses a Twilio-powered SMS solution source ↗
Remind remind.com B Remind's messaging service lets teachers easily share upcoming due dates source ↗
PayByPhone paybyphone.com B sends 2+ million time-sensitive text messages per month source ↗
Curb gocurb.com B Curb's Twilio-based SMS notification system lets customers hail a cab source ↗
Air Products airproducts.com B looking for a reliable SMS system to handle critical IT incident alerts source ↗
Sprint t-mobile.com B puts the magic back in advertising with a campaign powered by Twilio source ↗
Zest AI zest.ai B uses Twilio SIP Trunking, Voice, and WebRTC Gateway source ↗
Arkansas Children's Hospital archildrens.org B Twilio Voice helped Arkansas Children's Hospital improve patient care source ↗
Duke University duke.edu B help patients manage weight loss by automating participant workflow with Twilio source ↗
University of Warwick warwick.ac.uk B uses Twilio SMS to support multiple services for students & staff source ↗
Philadelphia Police Department phillypolice.com B increases citizen engagement with a secure tip line powered by Twilio source ↗
Democratic National Committee democrats.org B scales nationwide, Election Day IVR applications using Twilio source ↗
Carwow carwow.co.uk B Carwow removes the hassle and haggle from buying a new car source ↗
OpenRent openrent.co.uk B facilitates fast and efficient communication between landlords and tenants using Twilio source ↗
CallTrackingMetrics calltrackingmetrics.com B handles call tracking on behalf of 8000 clients worldwide using Twilio source ↗
Lifesize lifesize.com B Fastest growing product in Lifesize's history powered by Elastic SIP Trunking source ↗
AlphaSights alphasights.com B used Twilio for more efficient and affordable international conference calls source ↗
Avvo avvo.com B relies on Call Tracking to demonstrate ROI source ↗
SpareFoot sparefoot.com B uses Twilio to make it easier to find self-storage facilities source ↗
JRNI (BookingBug) jrni.com B BookingBug reduced SMS spending by 80% using Twilio source ↗
Teamleader teamleader.eu B supercharged CRM for small businesses with the help of Twilio source ↗
Properati properati.com B double lead conversions and increase sales by 30% with Twilio Chat source ↗
Zesty.io zesty.io B seamlessly integrates 2FA and OneTouch authentication source ↗
CloudPassage fidelissecurity.com B built a two-factor authentication solution on Twilio source ↗
GLOBO helloglobo.com B Twilio powers GLOBO's anytime, anywhere, multilingual communication platform source ↗
CareMessage caremessage.org B built a platform for ongoing care using SMS, Voice, and Lookup source ↗
Media Temple mediatemple.net B Twilio helped Media Temple get the message out in time source ↗
Maps Credit Union mapscu.com B integrated their banking app with Twilio SMS source ↗
GameChanger Media gc.com B turned to text messaging powered by Twilio source ↗
Avon & Somerset Constabulary avonandsomerset.police.uk B uses SMS & Voice to communicate important safety information source ↗
JustPark justpark.com B used SMS to speed up communication between drivers & parking space owners source ↗
Livestream livestream.com B Twilio's track record of up time and scale provided Livestream the comfort they needed source ↗
EMC dell.com B sends 68,000 employees critical IT messages using SMS source ↗
IBM ibm.com B scaled its customer data foundation across 150 product lines with Twilio Segment source ↗
Domino's Pizza dominos.com B decreased cost per acquisition by 65% with Twilio Segment source ↗
Fender fender.com B Fender relies on Twilio Segment to personalize its Fender Play app source ↗
Atlassian (Halp) atlassian.com B Upon implementing Twilio Segment, Halp went from 14% activated sign ups to 58% source ↗
Cekura cekura.ai B built on Twilio Voice's 99.999% API availability source ↗
Loman AI loman.ai B powered by Twilio's secure Voice API, SIP Trunking, Phone Numbers, Twilio Pay source ↗
Mecanizou mecanizou.com.br B Orchestrates complex B2B procurement via Twilio Flex and WhatsApp source ↗
Paradox paradox.ai B honorees included companies such as 11x, Alpharun, Paradox source ↗
Symbl.ai symbl.ai B honorees included Spoke Phone, Storii, and Symbl.ai source ↗
Perficient perficient.com B Senior Twilio Engineer job posting source ↗
Pinnacle Group pinnacle1.com B deliver new Twilio Flex Agent Desktop functionality to call center agents source ↗
Toyota Connected toyotaconnected.com B customer stories page lists Toyota Connected, Lyft, Reddit, Dell source ↗
Evoluservices evoluservices.com B using Twilio Flex since 2023 to centralize all call and WhatsApp interactions source ↗
Beringar beringar.co.uk B Switching to Twilio's Super SIM for connectivity, Beringar has seen 100% uptime source ↗
Bennetts bennetts.co.uk B Bennetts partnered with Zing to migrate their contact centre operations to Twilio Flex source ↗
Norwegian Refugee Council nrc.no B omni-channel community engagement solution built on the Twilio Flex platform source ↗
Oxfam GB oxfam.org.uk B Oxfam partnered with Zing to implement Twilio Flex source ↗
Sykes Cottages sykescottages.co.uk B partnered with Zing to implement a robust solution using Twilio Flex source ↗
IFRC ifrc.org B IFRC Twilio Implementation Case Study source ↗
FoodCloud foodcloud.ie B integrating their legacy CRMs into Twilio Flex source ↗
Tickmill tickmill.com B replacing CloudTalk with Twilio Flex source ↗
The MLC themlc.com B with Twilio Flex it now takes The MLC only 13 seconds source ↗
Electrolux electrolux.com B Twilio Flex and CloudWave helped Electrolux achieve a 30% reduction in telco costs source ↗
Cover cover.com B Cover Chooses Twilio Flex to Power its Customer Service Experience source ↗
U-Haul uhaul.com B support and sales teams at Lyft, Scorpion, Shopify and U-Haul source ↗
Scorpion scorpion.co B support and sales teams at Lyft, Scorpion, Shopify and U-Haul source ↗
AEG aegworldwide.com B strategic partnership with AEG, implementation of its customer engagement technology source ↗
All Nippon Airways ana.co.jp B leveraging Twilio Programmable SMS and SendGrid source ↗
Purina purina.com B Purina has integrated Twilio Segment to drive personalized engagement source ↗
Crunch Fitness crunch.com B finalists are Crunch Fitness, Delivery Hero, iFood, Kavak, Spot Pet Insurance, and Thumbtack source ↗
Delivery Hero deliveryhero.com B Florian Vorwerk (Global Director of Operations, Delivery Hero) source ↗
Kavak kavak.com B finalists iFood, Kavak, Spot Pet Insurance, and Thumbtack source ↗
Spot Pet Insurance spotpet.com B finalists Kavak, Spot Pet Insurance, and Thumbtack source ↗
Thumbtack thumbtack.com B finalists Spot Pet Insurance, and Thumbtack source ↗
Best Buy bestbuy.com B Best Buy adopted Twilio's Flex and Programmable Voice platform source ↗
CLEAR clearme.com B CLEAR leverages Twilio's Verify and Lookup APIs source ↗
Rocket Mortgage rocketmortgage.com B leverages Twilio's Programmable Voice, SMS and Twilio Segment source ↗
Vineyard Vines vineyardvines.com B The winners are Best Buy, CLEAR, Rocket Mortgage, Vineyard Vines, and Zillow source ↗
Zillow zillow.com B winners are Best Buy, CLEAR, Rocket Mortgage, Vineyard Vines, and Zillow source ↗
CUES cues.org B CUES uses Segment and AWS Personalize to create personalized learning paths source ↗
MoneyLion moneylion.com B MoneyLion uses Segment to unify customer data, automate workflows source ↗
Nextdoor nextdoor.com B integrates Segment and SendGrid to create real-time engagement systems source ↗
AppFolio appfolio.com B AppFolio's AI that schedules property tours source ↗

Frequently asked

How many companies use Twilio?

CompetitorIQ has verified 120 named companies using Twilio as of July 20, 2026. Every company on this page is backed by a public, linked source; the vendor's total customer count is typically much larger.

Who are the most notable companies using Twilio?

High-confidence (grade A) verified Twilio customers include Netflix, Lyft, Shopify, Airbnb, Dell, Walmart, Instacart, Uber, HubSpot, Reddit. Each has multiple independent public signals behind it.

How do you know these companies use Twilio?

Every row links to a public source: a case study on twilio.com, the company's own blog or trust page, an auditor or partner case study, a job posting requiring Twilio experience, or a named review. Rows are graded A (multiple independent signals), B (one direct piece of evidence) or C (technographic databases only).

How fresh is this data?

This list was last verified on July 20, 2026. The discovery pipeline re-runs regularly; companies that switch away are removed and new adopters are added.

Can I download the full list?

Yes, the full list is free to download on this page as CSV or Excel after leaving your work email and LinkedIn, with domains, confidence grades, evidence and source links.

How is this different from a technographic database like BuiltWith or Enlyft?

Every company here is backed by a linked public source — a case study, trust page, job posting or named review — not just a tracking-script detection. Only grade C rows come from technographic databases, and they are labelled as such.

This list is generated by the CompetitorIQ deep-search pipeline across 12 signal groups and graded A (multiple independent signals), B (one direct piece of evidence) or C (technographic detection only). Found an error? Report it.

Download the full list

Every company on this page as a formatted Excel file: graded, with the public source behind each row.

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by Danit Ben Simon · data licensed CC BY 4.0